Caelo support
Contact us
Email support@mycaelo.com — from the email address you use for Caelo if your question is about your account, with your username if you know it. We usually reply within a few days.
Common questions
How do I add something to a wishlist?
Tap the + button and choose New Item. Paste a link to the product and Caelo fills in the name, price and photo for you, or type the details yourself. You can also share a product page straight to Caelo from your browser or shopping app.
Who can see my wishlists?
Each wishlist is public or private. Public lists show on your profile; private lists are only visible to you and the circles you share them with. A private account means only approved followers see your public lists. You can also send a wishlist link to anyone.
How does claiming a gift work?
When you plan to buy something from a friend's wishlist, tap I'm getting this. Other gift-givers see it's taken, so nobody doubles up, but the wishlist owner doesn't see who claimed it.
How do Secret Santa and shared wishlists work?
Create a Collab, invite people, and everyone adds the gifts they'd like. When everyone's ready, start the draw: each person is secretly matched with someone to give a gift to, and only they know who it is.
Subscriptions, cancelling and refunds
Subscriptions are billed and managed by the App Store or Google Play. To cancel, use your App Store or Google Play subscription settings; deleting the app or your account doesn't cancel it. For refunds see our Refund Policy.
Reporting content or a user
Use the ⋮ menu on an item or profile and choose Report or Block. Our team reviews every report. For anything involving the safety of a child, see our Child Safety page.
Deleting your account
In the app: Settings → Account Actions → Delete Account. Without the app, and what gets deleted: see Delete your account.
Privacy
How we handle your data is described in our Privacy Policy.